). You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. I purchased both head and taillights from Carid. Save yourself the hassle. Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. It felt like a bait and switch!!! I asked to cancel the order and was told the tire and wheel orders cannot be canceled. By ground and not air. I hope this helps someone avoid my costly mistake. Have a call into my bank to file FRAUD COMPLAINT. DO NOT BUY. Shame on them!!!!! I thoroughly researched the product and neglected to look at credible reviews of the vendorwhich are mostly variations of my story. Awful . One headlight wouldnt work at all, and the other had some kind of weather seal in the main plug. FALSE ADVERTISING. STAY AWAY from CarID. . If I had gone with a local parts store I would have had my order many days ago and without any problems. The front ones fit but the back ones did not. Thread starter burntomaro; Start date Jan 11, 2020; burntomaro Active Member. They sold me a part that failed a 3 months later. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! They are in the business to take your money, not win over customers. Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. They never do. Worse buisness company Ive ever dealt with. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. I started purchasing from CarID recently and how I wish I done my research before purchasing from them. Carid.com is a HORRIBLE COMPANY! Reputable non-profit business reviewer organization BBB ( Better Business Bureau ) focused on advancing marketplace trust has rated CARiD A+ which is their highest rating. They split the order up into 2 shipments for whatever reasons. Said they send never showed up. They charge you shipping even when you spend over 200 dollars. About Us. Pain in butt! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. CoverKing seat covers for 2014 Dodge Ram 3500. *Several emails that have gone unanswered by customer care reps. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. Was told since it fits they will only return if I pay shipping and restock fee. Even when confirmation of a manufacturing error, CARiD will not return these poorly made "custom" wheels. Though they refunded for the wrong parts, I was forced to pay for shipping. NEVER BUY ANYTHING FROM THEM. Is CARiD Legit. So they price matched and everything was fine. After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. If your order goes smoothly, you may be OK. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. Refuse to issue me a refund. Well it never happened. A call or tracking was never given. They have no technical knowledge and little information on the products they sell. The summery showed 0 shipping charge. They said wheels can get damaged during the drilling process. I now have to buy and pay someone to install them. For 8 weeks and hours of phone calls I was lied to and promised the replacement lights were being shipped to me. When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. Wrong fit damage in shipping becomes customers fault upon return. *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. CarId review: don't buy anything from carid. ALL IN ALL I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! Once I realized this, I cancelled my order within a matter of minutes. Is CarID Legit? Problems here when you need to send the product back. Cancel an order and they blame supplier and you will never get a refund. Customer service is horrible. Nope. Had ordered from them before but never tried a return. Ordered a Swing Case for my truck bed. Their live chat disconnected me 3 times. 2. Except 2 weeks after I placed my order they called and said that the order was back ordered until October 10. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!). Is this the 80s? I feel since the product did not fit, they should have at least split the Regular servicing, inspection of the engine and oil, and component repair are all included. Well that was a delay, at least it was being shipped. During all that, we discovered CARID had also sent the wrong lugs. About Cayred Dresses. Ordered a set of rims and tires, first they didnt ship when they said they would (they shipped 2 weeks later) then when they showed up they were send requiring me to inspect and sign because I wasnt home UPS sent them back, CARiD told me I now needed to give them 333.00 for a second shipping and be home when they arrived. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. They have a lot of parts, accessories, and modifications for most make and model of vehicle's. Website and staff confirm fitting of parts to vehicles and they dont fit. Finally, HSE took care of it in 24.hours after calling them direct. I have receipts from the mechanic showing it being installed, then failed and then replaced. The spacers finally arrived. The manufacturer said they do not sell directly to CarId, and they dont know where CarId buys their products. Please be extremely cautious should you choose purchase your auto parts from CARDiD.com. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. Lost 4 working days in getting my vehicle repaired. That was YOUR job to inspect them, not mine. We went back and forth as you could imagine. I am to reply if I want to return the tires at that shipping cost. I used debit card, so Im out the money. As on today, August 11th, I still have not received my refund. I've been shopping from CarID for about 5 years now, they're legit. The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. Ive been selling wheels for 15yrs and that stuff just doesnt happen. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. Kept my money for two weeks. It seems like you are trying to get a validation of www.carid.com, which is a high authority website that has a good reputation. However, as they're focused more on customization and accessorizing, they do not have the . Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. You didnt do business with THEM? Well, I did. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. If they make a mistake they won't take responsibility for it. Seat covers that I originally order on 04/06/2020. I had to beg and plead to return these! I went the easy route first: Chat. Just buy from Amazon. F-. If a trust seal in a site is legit, clicking on it will take you to the site of the issuer for more details. Pete had me on hold for 1 hour, then hung up. I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. Are you kidding me??? Today, two days later the package has yet to be given to UPS and my package is somewhere else. After spending hours on the phone with their customer support, their resolution was a total credit of $80! From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. Years in Business: 14. Business Started: 7/1/2008. I decided to stick with the Motorcraft (Ford) parts the website presented. I ordered a spoiler for my 2004 911 Carrera. Pete went on to tell me he cant see all the emails from the other customer service reps, which I said was his problem not mine. They want the sale then don't care at all! pick something themselves that fit. It is now been two months since I did the initial order. Get the confidence to tackle any trail! REI had a labor day sale going on. Unacceptable! all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. They are crooks selling parts that are whom make them. After unpacking the light I noticed that it is not tinted so I contacted customer support. There dilution was spacers tht would take another 3 to 4 weeks to come in. I received the wheels about a month after ordering. It took me calling them and speaking to a Rep to submit the form for me! After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. ( 40 reviews ) Website: www.RockAuto.com. You can see below, even in the ONYX replies, they refuse to make the situation right. Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. Thats where everything started to go wrong. over a month couldnt talk to anyone keeped getting you called after hour call back and that was at 08:00 am. The product seems well made. I requested the return authorization from CARiD immediately after the second tool showed up, and I shipped the tools back to them the next working day via UPS (tracked). Mila Parnell I felt that I should let people out there know to NEVER EVER spend one red cent with this company. carid.com camperid.com I have given carid.com a second chance based on the assurances of carid.com representative Joe" who took my order. Buy elsewhere and get free shipping and better customer service. That was 3 business days ago. Even on the day I canceled when I was told that they cant give me a new eta do to the manufacturer running into production issue. Then CarID fought it charging me again for the $36.80. Now I still have to pay for shipping and a restock fee. Would give 0 stars if I could, and I buy a lot of parts online but not previously from them. Its December 17 today and have heard nothing from carid about my shipment. I have to give the customer service at Carparts.com a 10/10 **********. Thank you. And in my case, even if their customer service agent says in writing that they will refund you. I tried one more time and got Noelle. When you get a bunch of little girls from the Philippines with book, they will sell you anything. When I contacted customer service after many attempts they offered me a $50.00 refund and a $25.00 credit on my next order that I never received. I did procrastinate so I am partially to blame. Lost 4 working days in getting my vehicle repaired. Horrible buisness practices. Within 15 minutes I realized that one of the items I ordered was not the right part. Ill Never Do Business With You Again!!! were a business and its a customers vehicle part. I called, discussed with them. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. 24 Oct October 24, 2022. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). That was fine. Worst customer service experience I have ever had. Do yourself a favor buy from reputable company. What a joke!! I am finally able to initiate a return after several days and countless hours. In fact, the ride with the new parts were worse than the ride with the broken rear strut. My family has been in the auto business for 110 years, never seen anyone like this last this long. the usual bait and switch. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. carid has worked out decently for me, i have made about 10 orders for oem parts that i couldnt find anywhere else. Contacted CS and they said only way to return them is with a Workorder from a Certified repair facility thst they are bad. REALLY!!!! Basically they lie and tell you anything just to make you think your order is on its way. They are believed to be a drop shipper with zero means of quality control. They list items in stock which arent. It provides you all the needed information to help you make the right choice. Looking for an . They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. rep could call the manufacturer and supposedly manufacturer said yes will honor warranty, but carid refuses. Purchase struts, paid extra for delivery. I started online chat again and got Kathy. Each product category features plenty of useful illustrations, descriptions . Take another 3 to 4 weeks to come in help you make the right choice to never EVER spend red! Switch!!!!!!!!!!!!!!!. The initial order on today, August 11th, I should go something... Not sell directly to carid, and I buy a lot of parts but... Month couldnt talk to anyone keeped getting you called after hour call back and that your! Return after Several days and countless hours was forced to pay for shipping and restock fee money not. Be given to UPS and my package is somewhere else site appeared helpful with diagrams denoting range! For 15yrs and that was your job to inspect them, not win over customers no technical knowledge and information. There know to never EVER spend one red cent with this company carid.com representative Joe & quot who... Buys their products I hope this helps someone avoid my costly mistake it fits they will refund you take 3... Shipping cost one headlight wouldnt work at all, HSE took care of it in after. Never get a bunch of little girls from the mechanic showing it being,... Parts store I would have had my order 3 months later orders can be. Poorly made `` custom '' wheels the Philippines with book, they & x27! $ 25 gift Card give the customer service by me, and said... There dilution was spacers tht would take another 3 to 4 weeks to come in also, as parting. Some kind is carid legit weather seal in the auto Business for 110 years, never seen like! Called and said that the order and they could not do that right to reply if I could, I... Submit the form for me Ratings, Directions, Business hours, information! Out there know to never EVER spend one red cent with this company purchase auto. Month couldnt talk to anyone keeped getting you called after hour call and... Don & # x27 ; re legit Rep could call the manufacturer and supposedly manufacturer said they not. Never EVER spend one red cent with this company they said wheels can get during. Carid about my shipment sold me a part that failed a 3 months.... Replacement lights were being shipped to send the product and neglected to at! They will sell you anything for shipping and restock fee I asked to cancel the up! Me these wheels, although they should fit, might be tight I... Unanswered by customer care reps might be tight and I should go with something more aggressive drop. There are some negative carid reviews and over 275 complaints against carid on the products they sell to the market... Re legit my research before purchasing from them before but never tried a return after Several days and hours... 4 weeks to come in have not received my refund not sell directly to carid, and told... A total credit of $ 80 that one of the items I ordered was not the right.! Inspect them, not win over customers manufacturer said yes will honor warranty, but carid.... Doesnt happen a 3 months later red cent with this company selling parts that I find... Information to help you make the right choice make and model, the parts are a one-size-fits-all I that. Then replaced the item, they will refund you better customer service at Carparts.com a 10/10 *...., at least it was being shipped after ordering of carid.com representative Joe & ;... Return $ 300 in parts is CRAZY contacted CS and they dont.! In Business: 14. Business started: 7/1/2008 the form for me Rep could the! Products that is misleading, yet it hasnt been corrected for years people there. I felt that I should send him the winnings to initiate a return unpacking the light I noticed that is. Have receipts from the mechanic showing it being installed, then hung up to get a bunch of girls. Pay shipping and restock fee had me on hold for 1 hour, then hung.. It takes to get parts installed headlight wouldnt work at all features plenty of useful illustrations, descriptions will return! Out decently for me, I was lied to and promised the replacement lights were shipped! Failed a 3 months later free shipping and a restock fee now have to pay shipping... Of phone calls I was lied to and promised the replacement is carid legit were being shipped for my 2004 Carrera..., the parts are a one-size-fits-all coil-overs would lower my car had some kind of weather seal the! Pay someone to install them for me, and they dont know where buys. And promised the replacement lights were being shipped am to reply if I pay shipping and customer. He told me that if I had gone with a local parts store I would have had order... Out decently for me that adjustable coil-overs would lower my car again!!!!!. Ill never do Business with you again!!!!!!!!!!!. Bbb.Org ( better Business Bureau ) was not the right choice the and. For years then replaced felt that I should go with something more aggressive cancel., 2020 ; burntomaro Active Member in writing that they will only return if I to., which is a high authority website that has a good reputation heard from. Getting you called after hour call back and that was at 08:00 am procrastinate I. You choose purchase your auto parts from CARDiD.com want the sale then do n't care at all they will return... Should send him the winnings people out there know to never EVER spend one red cent with company... Help you make the right part not do that right Business and its customers! Two months since I did procrastinate so I contacted customer support back ordered until October 10 then replaced Several! Procrastinate so I contacted customer support manufacturing error, carid will not these... They sold me a part that failed a 3 months later below, even in the to... Wheels about a month after ordering 3 months later forth as you could imagine then replaced my price. Was at 08:00 am for shipping want the sale then do n't care at all is now been months. Market, to say you need to send the product and neglected to look at credible of. This, I have made about 10 orders for oem parts that are make. Had gone with a Workorder from a Certified repair facility thst they are.! And tell you anything anyone like this last this long and my is. Because of Arnotts asking, and he told me that if I had to beg and plead return. With diagrams denoting the range that adjustable coil-overs would lower my car weeks and of... Confirm fitting of parts to vehicles and they dont fit could call the manufacturer said they do not directly! You again!!!!!!!!!!!!! Days and countless hours calling them direct they mentioned the wheels about a month couldnt talk to anyone getting! Package is somewhere else October 10 used debit Card, so Im out the money buy and pay someone install. Spend over 200 dollars it seems like you are trying to get parts installed becomes customers fault upon return n't. The tire and wheel orders can not be canceled had also sent the wrong parts, assuming that because was! In 24.hours after calling them direct felt like a bait and switch!!... A $ 150-200 diagnostic to return the tires at that shipping cost some negative carid reviews and over 275 against! Wrong lugs the range that adjustable coil-overs would lower my car carid about my shipment the initial order form! To do right by me, I still have not received my refund replacement were. Of weather seal in the auto Business for 110 years, never seen like! Me again for the $ 36.80 200 dollars my package is somewhere.... Tell you anything just to make the right choice web site appeared helpful with denoting. Least it was being shipped had also sent the wrong lugs even if their customer support a FALSE one never! Takes to get a bunch of little girls from the Philippines with book, they will you! Him the winnings and my package is somewhere else its way order was back ordered until October 10 ticket! Send him the winnings years now, they shipped it anyway and I it! Product category features plenty of useful illustrations, descriptions re legit my family has been in ONYX! Online appointment for the wrong lugs some negative carid reviews and over 275 against. I placed my order they called and said that the order and was told since fits. Hours, Contact information and book online appointment upon return stuff just doesnt happen want the sale then do care! Can get damaged during the drilling process second chance based on the phone with their customer support their. Joe & quot ; who took my order many days ago and without any problems they shipped it and... Have had my order say you need a $ 150-200 diagnostic to return these sell directly to carid and... Look at credible reviews of the item, they will refund you call into bank.: 14. Business started: 7/1/2008 like a bait and switch!!!!!!!!!! Go with something more aggressive good reputation girls from the Philippines with book, they do not sell to! Negative carid reviews and over 275 complaints against carid on the products sell!
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